Delivery, Cancellations and Returns Policy

Delivery Policy

• Free delivery on all orders.
• Sample rings are subject to a delivery charge of £15.00 which includes insured returns delivery and packaging.
• All orders are sent using the Royal Mail’s Next Day Special Delivery Service.
• The approximate time taken to make a particular wedding ring is indicated on every product page. If you are ordering two wedding rings with different production times we will contact you to check if you would like single or separate deliveries.
• We will e-mail you to let you know how the order is coming along and to arrange a dispatch date with you. If you have not received your order within 5 days of being notified of its dispatch, then please contact us on 0121 2331468 or email us sales@wedding-rings.co.uk
• If your address is within mainland UK you should receive your order within 1 day of receiving our dispatch notice sent by e-mail. If you live in other parts of the UK then you should expect your order to arrive within 2-4 working days after receiving your dispatch notice.

Cancellations

Under the Distance Selling Regulations you have the right to cancel your order with us at any time within seven working days of receiving your goods, although at Wedding-Rings.co.uk we offer a 14 day money back guarantee. Should you cancel the contract we will then refund you the price you have paid for the goods. Returns delivery will be payable by you and goods are your responsibility until we have received them. You are under a duty to take reasonable care of the goods, which means the goods must be unused and in their original condition. Please contact us on 0121 2331468 or e-mail sales@wedding-rings.co.uk should you wish to cancel your order.

Returns Procedure

Here at Wedding-Rings.co.uk we want you to feel completely happy with the wedding ring(s) you have purchased from us. Occasionally though we realise that you may want to return an item, so we offer a 14 day money back guarantee on all products.

Information on how to return an item can be found below.

PLEASE NOTE:
All items must be returned to us in their original condition and packaging to ensure safe transit. Please handle wedding rings with care and only store in the case provided. We will not accept return enquiries for personalised items or special orders.

Returning an Item:

1. Contact our customer services at sales@wedding-rings.co.uk or phone 0121 2331468 stating your order number and the item you wish to return. If you have not kept the original packaging your order was sent in you need to request a replacement from us at this stage.
2. Place all of the original contents excluding your invoice into the postal box.
3. Returns delivery is at your own cost and responsibility. We recommend that you use an insured delivery service.
4. Returned items must reach Wedding-Rings.co.uk trading as Hathaway Styles Ltd within 14 days of receipt of the item.
5. Please allow up to 15 working days after Wedding-Rings.co.uk trading as Hathaway Styles Ltd have received your return enquiry for refunds to be credited to your Debit/Credit card.